I love to observe people. I really enjoy watching how people react to different situations and what type of attitude they have. One of my favorite times to do this is around Christmas time when the malls are flooded with people rushing around to get the hottest toy for their kids of the perfect gift for their spouse. It brings out the best and worst in people.

I like to go to the local mall and sit in the food court area. I usually get honey chicken with fried rice at the Chinese place. They use to have awesome wontons there but they got rid of them once they changed ownership. Anyway, I’ll sit there and nibble away while observing people complain about the long lines or that the one specific gift they came to get was sold out. Usually, the attitude that is displayed with these type of comments is a very negative attitude that points the finger at everyone else. Their attitude doesn’t make the lines any shorter or help them find the sold out gift. All it does is make everyone else around them more negative.

If you look carefully enough, you will see the more positive site of people too. While I sit there savoring my last few grains of fried rice, I see happy people with positive attitudes and a smile on their face as they enjoy the time of the year and enjoy spending time with family. They have to wait in the same long lines and don’t get that sold out gift but they have the proper perspective and they are upbeat and positive. They make people around them happier.

So, people are characterized by their attitude. What is your attitude? Are you portraying a positive or negative attitude to others? Do your customers dread calling you because you are grumpy and have a bad attitude? If so, they may not be your customers very long and they certainly won’t recommend you to anyone else. Or, do your customers enjoy talking with you because you have a positive attitude and they feel better about themselves after having a conversation with you? If so, they will be long lasting customers and they will recommend you to others they know and your business will grow.

Remember, business is all about people. Without people, you have no business. With a bad attitude, you have no business. Everyone has an attitude the portray - whether good or bad. Your relationships will be based on attitude. Be sure you have a positive one if you want a successful business and a happy life.